Consideration details

1. Accessibility policy development and compliance with local legislation relating to accessibility guidelines

The Accessibility practices section of the LifeWorks Inclusive Guide highlights a series of practices and considerations that will impact the product and service details of an accessibility policy as well as compliance status related to specific legislation.

2. Service delivery using an inclusive and accessibility-focused methodology

The LifeWorks Inclusive Guide highlights a series of maturing practices that marketing, product, and service teams are continuing to evolve.

Sharing that the organization is incorporating and evolving the following practices speaks to our commitment to inclusive design and accessibility:

• Customer modelling
• Market and user research considerations
• Writing guidelines
• Accessibility practices

Highlighting the organizational understanding of the benefits of inclusive design and leadership’s investments in evolving the inclusive design practice across marketing, product, and care will demonstrate a commitment to continuous improvement in this area.

3. Staff training on DEI, anti-racism, health & safety, and accessibility

The LifeWorks Inclusive Guide is a model and framework for training marketing, product, and care plan staff on inclusive design practices that improve the anti-racism, healthy & safety, and accessibility outcomes of Total Mental Health.

While there are additional training considerations regarding internal organization practices and counselling, a continued discussion between marketing and product leadership on the ongoing evolution and application of the Inclusive Guide and other training will demonstrate a commitment to continuous improvement in this area.

4. Security and privacy of information tied to DEI

The Cross-organization Customer Modelling and Market and user research considerations sections of the LifeWorks Inclusive Guide contain framing, resources, and considerations related to diverse customer data and privacy protections.

Inclusive Guide Privacy considerations

Working in collaboration with the marketing, product, and care leadership teams to understand the application of these privacy considerations will help validate the security and privacy of information tied to the customer and end-user DEI.