11. Test with peopleāwe donāt have all the answers
People with lived experiences have better insights into how they approach care and how they prefer to be addressed.
Consulting with them will help uncover missing gaps and solutions that will benefit the entire audience.
Suggested approach
Create content with the audience we serve.
Reviewing content with people from diverse backgrounds creates a new perspective on ensuring content, access, and content formats achieve the desired impact.
Putting it into action
1ļøā£ Self-reflection: have I considered how content and different content formats can best serve the audience?
2ļøā£ How might I gain insights from people with different lived experiences and who engage with content in different ways?
3ļøā£ Review content with people from diverse backgrounds